ICBC at Coquitlam Physio & Health
If you’ve been injured in a motor vehicle accident, you are pre-approved for treatment. At Coquitlam Physio & Health, we provide comprehensive recovery with No User Fees and direct billing to ICBC. Focus on your recovery, not the paperwork. Whether you are dealing with whiplash, a concussion, or chronic back pain, our multidisciplinary team is here to get you back to your pre-accident function.
Focus on your recovery, not the paperwork. Whether you are dealing with whiplash, a concussion, or chronic back pain, our multidisciplinary team is here to get you back to your pre-accident function.
What is Covered? (The First 12 Weeks)
Under the current ICBC “Care-Based Model,” you are automatically pre-approved for the following treatments within the first 12 weeks of your accident date:
25 Physiotherapy Sessions
- 25 Chiropractic Care Sessions
12 Kinesiology Sessions (Active Rehab)
12 Registered Massage Therapy (RMT) Sessions
12 Acupuncture Sessions
12 Counselling Sessions
Note: Even if your accident was more than 12 weeks ago, we can work directly with your adjuster to seek funding for the additional treatment you need to recover.
Our ICBC Recovery Pillars :
Physiotherapy & Clinical Care
Immediate pain management, manual therapy, and vestibular/concussion screening to address acute injuries like whiplash and spinal trauma.
Kinesiology & Active Rehab
Transitioning from passive treatment to active movement. Our Kinesiologists design gym-based programs to rebuild the strength and mobility required for work and daily life.
Multidisciplinary Support
Access to RMT for soft tissue relief and Acupuncture for nerve pain and stress management—all under one roof with coordinated care.
Common Injuries We Treat
Recovery after a motor vehicle accident requires a strategic, clinical intervention to prevent acute symptoms from becoming chronic limitations.
Below are the common conditions we treat through our integrated ICBC recovery programs:
FAQs
Frequently Asked Questions
Do I need a doctor’s referral for ICBC treatment?
No. Under the current ICBC regulations, you can access Physiotherapy, Kinesiology, RMT, Chiropractic Care, and Acupuncture immediately following your accident without a note from your GP. Please note that a doctor’s referral may be required after the pre-approved period (12 weeks after your MVA date).
What is Covered?
Under the current ICBC “Care-Based Model,” you are automatically pre-approved for the following treatments within the first 12 weeks of your accident date:
- 25 Physiotherapy Sessions
- 25 Chiropractic Care Sessions
- 12 Kinesiology Sessions (Active Rehab)
- 12 Registered Massage Therapy (RMT) Sessions
- 12 Acupuncture Sessions
- 12 Counselling Sessions
Please note: pre-approved sessions do not roll over if unused. We recommend booking early to make the most of your covered treatment window.
Note: Even if your accident was more than 12 weeks ago, we can work directly with your adjuster to seek funding approval for the additional treatment you need to recover.
What should I bring to my first appointment?
Please have your ICBC Claim Number and your adjuster/claim specialist’s contact details ready. If you have any hospital discharge papers or imaging results (X-rays/MRIs) related to the accident, please bring those as well. If your 12-week pre-approved period has passed and you have already received approval confirmation from your adjuster, please send that to us ahead of your appointment.
Will I have to pay anything out of pocket?
For most services, there are no user fees – your treatment is covered by ICBC. Please note that Registered Massage Therapy (RMT) sessions have a $5 user fee. There are no additional top-up or gap fees for any other services.
What if my 12 weeks are already up?
If your 12 weeks are already up, we can request approval from your ICBC adjuster directly for your first visit. Once approved, we will conduct a thorough assessment and submit a treatment plan to ICBC requesting further funding approval for your additional treatment needs.
Can I see multiple therapists?
Yes. ICBC recommends using your pre-approved sessions to try out the different treatment modalities available, so you have the chance to see what helps the most with your recovery needs. Coordinating your care between our specialists allows for a collaborative treatment approach – ensuring you are not being over-treated or given conflicting advice.
What if my injuries are preventing me from returning to work?
Our Kinesiologists and Physiotherapists specialize in Functional Capacity Evaluations. We work with you to determine your physical readiness for work and can design a “Gradual Return to Work” (GRTW) plan. This clinical data helps your ICBC adjuster understand the physical limitations of your role and supports your recovery timeline.
Can I switch my ICBC care to your clinic if I’ve already started elsewhere?
Yes. During the first 12 weeks, we can reach out to ICBC directly to let them know you are switching and confirm how many pre-approved sessions you have remaining. After the 12-week period, we can reach out to ICBC directly and request the funding approval to do a fresh assessment and new treatment plan for you.
Do I need to wait until my car is fixed to start treatment?
No. Your health claim is separate from your vehicle’s damage claim. We strongly recommend starting your initial assessment within the first 72 hours of the accident. Early intervention for whiplash and concussions significantly reduces the risk of chronic pain and long-term complications, regardless of the status of your vehicle repairs.
Our ICBC Care Team
Meet Experts Behind Your ICBC Care
Jayten Patel
Cole Iantorno
Tristan Dy Tang
Edmund Gu
Charles To
Josh Midgley
